This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Hi Maintenance LLC, www.himaintenance.ae (the ‚ÄúSite‚ÄĚ).¬†

Personal Information we Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as ‚ÄúDevice Information‚ÄĚ.¬†

We collect Device Information using the following technologies: 

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.¬†
  • Web beacons, tags and pixels are electronic files used to record information about how you browse the Site.¬†

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address and phone number. We refer to this information as ‚ÄúOrder Information‚ÄĚ.¬†

When we talk about ‚ÄúPersonal Information‚ÄĚ in this Privacy Policy, we are talking both about Device Information and Order Information.¬†

Credit Card Information
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.  If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

How do we use your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including arranging for shipping, and providing you with invoices and receipts). Additionally, we use this Order Information to: 

  • Communicate with you;¬†
  • Screen our orders for potential risk or fraud; and¬†
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.¬†

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and generally to improve and optimise our Site, for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

Sharing your Personal Information
We share your Personal Information with relevant third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store.  We also use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Direct Marketing
As described above, we use your Personal Information to provide you with targeted advertisements and marketing communications we believe may be of interest to you.

Other Marketing
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy. 

Your Rights
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us at info@himaintenance.ae

Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this Privacy Policy and any of the other website policies and terms and conditions from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.  Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes on the website.  Modifications will be effective on the day they are posted.

Contact Us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please email us at info@himaintenance.ae